At shaymartian, we want you to be completely satisfied with your purchase! We understand that buying swimwear online can sometimes be challenging. If for some reason the item you purchased is not right for you, simply get your item(s) back to us within 7 days from shipment date for an exchange or store credit.
RETURNING SWIM APPAREL
We strive to adhere to the highest quality standards when accepting returned items. This is so later they can be purchased by another customer in brand new condition.
Because we sell luxury items, returned apparel must be in unworn, unsoiled and in perfect condition. When you receive your swim item, we strongly suggest you try it on over your underwear until you are sure that you want to keep it. Perfect/new condition includes protective shields on swimsuit bottoms, re-sealable and accompanying bags, and items properly folded with all tags in place.
We also recommend that you protect the suit against any pet hair or dander, liquid, or other debris, and to put it back in the plastic packaging it came from once you’ve tried it on. This will ensure that your return is approved during the inspection process done by the Returns Department.
After you decide to keep your items, feel free to remove the hygienic strip and tags.
We cannot accept garments that have been soiled, abused, damaged, wadded up, or laundered. We will be unable to issue any credit for an unacceptable garment. Any item received in any altered condition, unfortunately, will have to be sent back to the purchaser. Additional fees may apply.
Items may only be returned for an exchange or store credit. We do not accept returns for the purpose of a refund .
Pre-orders are especially placed at the request of our clients. As such, items that are pre-ordered may not be returned or exchanged.
HOW TO EXCHANGE
Since your items need to be received by us within 14 days from your shipment date, the first thing you need to figure out is when your item(s) shipped from our office. You can find this date stamped in the courier delivery information enclosed in your package. This will help you determine your request eligibility.
If you are within the timeframe, feel free to contact us to arrange collection of your item(s). You may contact us via email at firstname.lastname@example.org, or via telephone at +971529415272.
FOLLOW THIS STEP-BY-STEP PROCESS:
- Neatly fold the item(s) and place them back in their individual plastic bags.
- Contact shaymartian, to inform us of your decision to exchange our item(s).
- Fill out the Returns & Exchange Form that we you will receive from us. Be sure to write the name and product ID of the item you are exchanging, as well as the name and product ID of the item(s) you would like in exchange.
- Contact us to arrange collection of your item(s).
WHAT TO EXPECT AFTER WE RECEIVE YOUR REQUEST
- We will notify you via the email that is connected to your account once your item(s) has been received and approved.
- We do not refund items, we only exchange them.
- Exchange requests are processed within 24 hours of receiving your item in our processing center.
- Domestic exchanges incur a small shipping fee of AED 30.
- International exchanges may be subject to additional shipping charges.
- In the event an item you requested for an exchange is backordered, we will notify you of the possible delay via email.
- Every order is only eligible for 1 exchange transactions. Once the customer has reached their exchange limit for their new order, the exchanged item will be final sale.
- Store credits are valid for one year from order date.
- To redeem your store credit, simply give us a call at +971 52 941 52 72 or send an email to email@example.com and one of the representatives will be happy to assist you.
BUYING ITEMS ON SALE
All sales items are considered "final sale". Unfortunately, with final sale items no exchange or store credit may be granted.
Our standard return policy applies for most items and issues. However, please bear in mind the following exception:
- Defective items: In the unlikely event that you receive an item that is not in perfect condition, please contact us within 48 hours. When possible, we will be happy to replace defective items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size. This exchange is subject to the availability of the product. You will receive a full refund if the item cannot be repaired or replaced. Please note that items that are damaged as a result of ‘normal wear and tear’ are not considered to be faulty. All items are quality controlled and checked for any defects before they are dispatched to customers. We care deeply about your satisfaction and will do everything in our power to rectify any error made on our end.
- Pre-orders are especially placed at the request of our clients. As such, items that are pre-ordered may not be returned or exchanged.
ADDITIONAL QUESTIONS ABOUT RETURNS
If you have any additional questions about returns, send them straight to us at: firstname.lastname@example.org.